Exchange and return policy

Exchange and return policy

The exchange and return policy is available for all products sold through us or through our network of suppliers for a period of 14 days from the date of delivery of the order. In the event of manufacturing defects or the arrival of a non-compliant order, the order will be replaced immediately at a free shipping cost.

To replace or return any product,
File a complaint through the complaints and support service on the website and enter all the data and details of the order, attaching a picture of the product that the customer received, and you will be contacted immediately.

Product Exchange and Return Policy

We at Wadi1 strive to ensure that our customers are completely satisfied with our products and services. We realize the importance of the trust you place in us and are committed to providing flexibility in exchange and return policies to ensure a positive shopping experience.

Exchange and Return Time Period:

Customers can exchange or return products within [30] days from the date of purchase, provided that the products are in their original condition and have not been used.

Exchange and Return Terms:

The product must be in its original condition, unused, and in its original packaging with all attached accessories and documents.
The original purchase invoice or proof of purchase must be presented when requesting an exchange or return.
Products purchased during sales or using a discount coupon cannot be exchanged or returned, except in the event of manufacturing defects.

Exceptions:

Some products may not be subject to the exchange and return policy, such as digital products, underwear, and health products. Please check the product description to ensure that it can be returned or exchanged.

Exchange and return process:

To initiate the exchange or return process, please contact customer service via [contact method], providing the details of the request and the reason for the exchange or return. The customer service team will review your request and guide you through the next steps.

Refund:

If the return is approved, the amount paid will be refunded to the original payment method within [number of days] business days. The actual receipt time may vary depending on the financial service provider.

We thank you for your understanding and cooperation with our policies, and we promise to do our best to ensure your satisfaction and comfort.

Exchange and return policy Exchange and return policy Exchange and return policy Exchange and return policy Exchange and return policy